/FAQs
FAQs2018-10-25T07:06:41+00:00
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How do you ship? What carrier is used?2018-10-25T03:22:59+00:00

We dispatch parcels daily from Monday to Saturday from several different locations. Orders received on weekends will be shipped the following working day. We use registered air mail and the supplies are delivered bythe postal service.

Where do you ship from?2018-10-25T03:24:32+00:00

We ship from different locations that varies the destination country. Usually USA and UK packages are shipped from Panama.

What about shipping charges?2018-10-25T03:26:02+00:00

We charge flat rate $30 USD shipping charges and shipping will be free on orders over $300 USD.

Can you do “overnight” delivery?2019-08-04T01:50:08+00:00

Yes but not for all countries and all products. Overnight delivery depends on availability of products we have in local warehouses in major market countries (UK & USA). That means we can do overnight shipping only for USA and UK and for few products. You will need to contact us to inquire if product of your interest is available for overnight delivery. Contact us by e-mailing to [email protected]

 

Can you do FedEx/DHL or UPS for my order?2018-10-25T03:32:20+00:00

No product can be shipped by any of above couriers for now.

Why do the Generic pills I received look different?2018-10-25T03:43:14+00:00

If you have ordered Generic pills, it may look a bit different than branded ones. But they have the same active ingredient and work in exact same way. In addition, the same brand name pill may look different if it was manufactured in a different country. For example, Xanax can come in any shape and color; even the flavor might change a bit but these are only excipients. Pills may also come in plastic bags or boxes, to ensure more privacy.

How long does it take to get my order?2018-10-25T03:36:39+00:00

Our delivery lead timing is 5-7 days. So one week is our average delivery time but if you does not receive your parcel within 15 days, we will reship your order free of any extra cost.

What does your “shipping guarantee” mean?2018-10-25T03:37:51+00:00

It means we guarantee our delivery at your doorstep. In case you do not get your parcel within 15 days of your order, we will reship your order without any extra cost.

What happens if I am not home to sign for my order?2018-10-25T03:39:10+00:00

The delivery person will leave a slip or card at your delivery address and you can pick your order up from the post office that is serving your area. In some cases you can arrange a re-delivery. If you have not been notified, you may ask the post office if there is an item waiting for you. Orders returned or rejected will NOT be received by us, do not return any medications, they might get lost and you will not receive a refund.

What payment methods are accepted?2018-10-25T03:41:10+00:00

We do accept “WesternUnion”, “MoneyGram” and “Bitcoins”. No other methods are accepted at the moment.

How secure is ordering from the Internet?2018-10-25T03:41:54+00:00

For your security we are using SSL Encryption (Secure Socket Layer). This technology encrypts all communication between the sites secured pages and your computer making it safe to submit personal (e.g paypal, credit card) information. We have chosen to use 256 bit encryption, which is one of the strongest, more secure security methods available.

Your privacy policy covers the issue of fraud. How is fraud defined?2018-10-25T03:42:35+00:00

The following scenarios are definitions of fraud: a) Non-payment of shipped orders b) using a third party credit card without cardholders consent c) providing false contact information d) requesting charge-back orreversal of credit card charges for orders that have been duly referred by us and shipped.

I need some products that are not shown on your site. Can you get them for me?2019-08-04T01:48:04+00:00

Possibly yes, please email [email protected] with the details of the medication and preferred brand name and the dosage you need. We will notify you by email if we can arrange that product from any of our partner pharma sites.

You offer brand name medicines and generics. Are generics of the same quality as the originalbrand name product?2018-10-25T03:46:56+00:00

Generic drugs are usually the same quality as the branded ones but they are manufactured by different companies and have far less prices. In most cases we provide both the original and the generic products.

What is your policy on product substitution?2018-10-25T03:48:02+00:00

If you have ordered brand name product, and we run out of stock or there is any problem with your order, we will contact you, and you will choose how to proceed. If you have ordered generic product and there is a problem or we sold out of the generics, we will upgrade to brand name product without any extra charges. For example, if you order generic diazepam and we are out of stock, we will charge you the lower price of diazepam but ship Roche Valium at no extra cost.

Is it legal to order prescription drugs over the Internet?2018-10-25T03:49:40+00:00

D-Pharmacy does not offer legal advice. In most countries it is legal to order medicine online if the quantity in the shipment you are receiving does not exceed a 90 day supply for personal medical use and you are under the supervision of a physician.

How does the order process work?2018-10-25T03:51:08+00:00

Once you have placed your order and have payed for it, we will process your order internally. You can check the status of your order in My Account Dashboard.

Do you accept insurance?2018-10-25T03:51:46+00:00

No, we do not accept insurance.

My order was rejected because I am blacklisted, what is this and how do I get off the list?2018-10-25T03:53:18+00:00

One of our partner pharmacies might have added your details to the blacklist, for example if you disputed a payment, threatened to dispute a payment or reported unusual losses to your address. The same thing works the other way around, we will notify the fraud to partner pharmacies as well as the bank and credit card institution. You might be able to get off the blacklist by paying owed money to the pharmacy that blacklisted you.

If I create an account / login with your site, do you charge a membership fee?2018-10-25T03:53:44+00:00

No, we do not charge for or offer any type of membership. We only charge for your orders, once they have been submitted.

Where are you located?2018-10-25T03:54:57+00:00

We operate from Panama. We source our medication from reputable whole sellers and manufacturers around the world. All our products are made by respectable pharmaceutical companies and are shipped in original packaging.

Do you offer automatic refills?2018-10-25T03:55:56+00:00

No, we do not offer automatic refills. If you wish to order again, please place a new order through our web site, it takes no more than 2 minutes.

I am having technical difficulties with your website or reaching customer service.2018-10-25T03:57:34+00:00

Some ISPs are filtering e-mail from our help-desk system. If you do not get correspondence from us upon placing your order or sending an e-mail enquiry, check your “spam filter” settings on your e-mail account and try e-mailing customer service from an alternative address. Customerservice can be e-mailed from the Contact page on this web site. Alternatively you can contact us at +48 732 100 581

Still have any question? Feel free to ask below